Terms and Conditions

Terms and Conditions

Cancellation Policy/No Show Policy

At Ellie’s Beauty, we value your time and respect your commitment to our services. We understand that there may be times when you need to cancel or reschedule an appointment, and we kindly ask that you provide us with at least 72 hours’ notice. Cancellations made with less than 72 hours’ notice or no-shows will incur a fee of booked appointment. We also respectfully allow an appointment to be rescheduled up to 3 times, if the client can still not make this appointment, they will be charged the full appointment treatment price. Please note that we reserve the right to refuse service if three or more cancellations or no-shows are recorded. We appreciate your understanding and look forward to seeing you soon.

Membership and Subscription Cancellation Policy

At Ellie’s Beauty, we understand that life can be unpredictable and that things don’t always turn out as planned. Therefore, if you need to cancel or reschedule any appointment within your 12-month subscription service, we kindly ask that you provide us with at least 72 hours notice. We will do our best to accommodate your needs and be flexible whenever possible.

If you fail to provide us with 72 hours notice, you may be subject to a cancellation fee or loss of appointment within your subscription course. If a client cancels three appointments for the same subscription service, we reserve the right to terminate the subscription with no refund.

Should your circumstances change and your current subscription no longer meet your needs or is no longer appropriate we will allow the subscription credit to be used on alternative treatments which will be confirmed with management.

We also understand that sometimes events out of your control may arise. In such cases, we will review your request for a refund on a case-by-case basis and make our decision at our discretion.

We appreciate your understanding and cooperation in complying with our cancellation policy. Thank you for choosing Ellie’s Beauty.

Make Up Appointments

You will be contacted by Yasmine within 24 hours of booking your appointment for full payment against the payment method used on your Fresha Account. If the full payment is not completed, the booking will be cancelled by us. We do not accept rescheduling of Make Up Appointments & we do not issue refunds for cancellations.

Client Relations

We keep a record of appointment bookings and changes to appointments to ensure smooth operation and service consistency. To ensure our business is efficient we reserve the right to no longer accept bookings from clients who consistently change, cancel or reschedule appointments over a period of three or more appointments. We also do not accept poor behaviour of clients towards our staff and therefore it is also at our discretion to discontinue our professional relationship with clients who continue to display inappropriate behaviour.

New Client Policy

Any new client to the salon will be required to pay the full treatment cost upfront at the time of booking, this payment can be made in the salon or over the phone if the appointment is made over the phone. Please make yourself familiar with our terms and conditions and cancellation policies.

Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Ellie’s Beauty. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot accept returns after 14 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.

Gift Voucher Conditions

Once issued, the value on the Ellie’s Beauty Gift Card can be used as full or part payment at Ellie’s Beauty Salon.

The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase.
Any additional cost exceeding the value of this voucher will be paid by the redeemer.

All monies on the card must be used by the expiry date which is 12 months from the date the card was issued. Any balance left on the card after 12 months of not being used will be deducted.

You should treat this card as cash – it cannot be replaced if lost.

Please be aware that if you select ‘Standard Recorded’ delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information, but we are not liable to replace, compensate or refund any funds that may have been lost.

The card is not a credit, debit, or cheque guarantee card. Ellie’s Beauty reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice.

In the event of any dispute, the decision (Ellie’s Beauty) is final. Your statutory rights are not affected.

LAST UDATED 19/11/24